Coverart for item
The Resource Communicate with confidence! : how to say it right the first time and every time, Dianna Booher

Communicate with confidence! : how to say it right the first time and every time, Dianna Booher

Label
Communicate with confidence! : how to say it right the first time and every time
Title
Communicate with confidence!
Title remainder
how to say it right the first time and every time
Statement of responsibility
Dianna Booher
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Booher, Dianna Daniels
Dewey number
651.7/3
Index
index present
LC call number
HF5718
LC item number
.B654 1994
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/subjectName
  • Business communication
  • Oral communication
  • Interpersonal communication
Label
Communicate with confidence! : how to say it right the first time and every time, Dianna Booher
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. 455-472)
Contents
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters
Control code
ocn761860420
Dimensions
23 cm.
Edition
Rev. and expanded ed.
Extent
xvii, 475 p.
Isbn
9780071770132
Isbn Type
(pbk. : alk. paper)
Lccn
2011029488
System control number
(OCoLC)761860420
Label
Communicate with confidence! : how to say it right the first time and every time, Dianna Booher
Publication
Bibliography note
Includes bibliographical references (p. 455-472)
Contents
Introduction: communication is a life-or-death matter -- Establishing your credibility -- Conversing one on one -- Making small talk a big deal -- Winning people over to your way of thinking : being persuasive -- Holding your own in meetings, but working as a team -- Listening until you really hear -- Asking the right questions without being intrusive -- Answering questions so people understand and remember what you say -- Saying no and giving other bad news without damaging the relationship -- Apologizing (and accepting apologies) without groveling or grit -- Giving feedback or criticizing without crippling -- Taking the sting out of negative feedback or criticism leveled at you -- Giving advice or coaching someone can really use -- Getting advice or coaching that's helpful -- Negotiating so everyone feels like a winner -- Resolving your conflicts without punching someone out -- Mediating others' conflicts without getting caught in the line of fire -- Responding to insults, boasting, insensitivity, gossip, and other goofs hurled at you -- Praising (and accepting praise) so your comments carry weight -- Delegating and giving instructions so "nothing falls between the cracks" -- Minimizing cross-talk between men and women -- Crossing the cultural gulf -- Syncing your body language with your words -- Presenting yourself online through social media -- Communicating common courtesy : etiquette matters
Control code
ocn761860420
Dimensions
23 cm.
Edition
Rev. and expanded ed.
Extent
xvii, 475 p.
Isbn
9780071770132
Isbn Type
(pbk. : alk. paper)
Lccn
2011029488
System control number
(OCoLC)761860420

Library Locations

    • CLEVELAND/Main LibraryBorrow it
      325 Superior Ave., N.E., Cleveland, OH, 44114, US
      41.501174 -81.69177499999999
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