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The Resource The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability, Susan Page

The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability, Susan Page

Label
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability
Title
The power of business process improvement
Title remainder
10 simple steps to increase effectiveness, efficiency, and adaptability
Statement of responsibility
Susan Page
Creator
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Page, Susan
Dewey number
658.5/1
Illustrations
illustrations
Index
index present
LC call number
HD62.17
LC item number
.P34 2010
Literary form
non fiction
http://library.link/vocab/subjectName
  • Workflow
  • Organizational effectiveness
  • Management
Label
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability, Susan Page
Instantiates
Publication
Note
Earlier edition: 2010
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Step 3
  • Sponsor
  • Chapter Summary: Steps 4-5
  • Time Estimate
  • Project Team Meeting
  • Postmeeting Work
  • Sponsor Meeting
  • Verify the Process Map
  • Postvalidation Work
  • What You Have Achieved
  • Knowledge Check
  • Draw the Process Map
  • Eliminate Bureaucracy
  • Value Added
  • Eliminate Duplication
  • Simplification
  • Reduce Cycle Time
  • Automation
  • Impact Analysis
  • Chapter Summary: Step 6
  • Time Estimate
  • Project Team Meeting
  • Step 4
  • Postmeeting Work
  • What You Have Achieved
  • Knowledge Check
  • Internal Controls
  • Tools
  • Job Aids
  • Custom Email Forms
  • Excel Tools
  • Metrics
  • Chapter Summary: Step 7
  • Estimate Time and Cost
  • Time Estimate
  • Project Team Meeting
  • Postmeeting Work
  • Project Team Meeting
  • What You Have Achieved
  • Knowledge Check
  • The Five Steps in Testing the Business Process
  • Step 1
  • Create the Test Plan
  • Step 2
  • Step 5
  • Develop Test Sets
  • Step 3
  • Implement the Test Plan
  • Step 4
  • Summarize Feedback and Rework
  • Step 5
  • Retest
  • Chapter Summary: Step 8
  • Time Estimate
  • Create the Test Plan
  • Verify the Process Map
  • Create Test Sets, Gain Resource Approval, Develop Feedback Tool
  • Implement the Test Plan and Rework
  • What You Have Achieved
  • Knowledge Check
  • The Implementation Plan
  • Overview of the Three Phases of the Implementation Plan
  • The Design Phase
  • The Development Phase
  • The Implementation Phase
  • The Four Tracks in the Implementation Phase
  • Step 6
  • Change Management Track
  • Testing Track
  • Communications Track (Communication Plan)
  • Training Track (Training Plan)
  • Chapter Summary: Step 9
  • Time Estimate
  • Develop the Implementation Plan
  • Refine the Impact Analysis
  • Develop the Communication Plan
  • Develop the Training Plan
  • Apply Improvement Techniques
  • Gain Sponsor Buy-In
  • What You Have Achieved
  • Knowledge Check
  • The Continuous Improvement Cycle
  • Evaluate
  • Test
  • Assess
  • Execute
  • Continuous Improvement Plan
  • Chapter Summary: Step 10
  • Step 7
  • Time Estimate
  • Develop the Continuous Improvement Plan and Schedule
  • Gain Sponsor Buy-in
  • Test, Assess, Execute
  • What You Have Achieved
  • Knowledge Check
  • The Six Sections of the Executive Summary
  • Section 1
  • Project Focus
  • Section 2
  • Create Internal Controls, Tools, and Metrics
  • Goals
  • Section 3
  • Summary
  • Section 4
  • Key Findings
  • Section 5
  • Deliverables
  • Section 6
  • Appendix
  • Chapter Summary
  • Machine generated contents note:
  • Step 8
  • Time Estimate
  • Create Analytical Tables
  • Write the Executive Summary
  • What You Have Achieved
  • Business Process Management
  • Business Process Modeling (BPM)
  • Business Process Model and Notation (BPMN)
  • Gateways
  • Pools
  • Swim Lanes
  • Test and Rework
  • Events
  • Activity
  • Loops
  • Flow Lines
  • Software Products
  • IBM Blueworks Live
  • iGrafx Flowcharter
  • Promapp
  • Other Process Improvement Techniques
  • TQM (Total Quality Management), Continuous Improvement, and Kaizen
  • Step 9
  • Hoshin Kanri
  • Reengineering
  • Six Sigma
  • Lean
  • Lean Six Sigma
  • Chapter Summary
  • What You Have Achieved
  • Background
  • Step 1
  • Develop the Process Inventory
  • Implement the Change
  • Step 2
  • Establish the Foundation
  • Step 3
  • Draw the Process Map
  • Step 4
  • Estimate Time and Cost
  • pt. 1
  • List Process Activities and Process Time
  • pt. 2
  • Identify Annual Volume
  • Step 10
  • pt. 3
  • Determine the FTE Formula
  • pt. 4
  • Determine Employee Costs
  • Step 5
  • Verify the Process Map
  • Step 6
  • Apply Improvement Techniques
  • Benchmarking
  • A New Approach
  • Drive Continuous Improvement
  • Step 7
  • Create Internal Controls, Tools, and Metrics
  • Internal Controls
  • Tools
  • Metrics
  • Step 8
  • Test and Rework
  • Step 9
  • Implement Change
  • Communication Track
  • The Executive Summary
  • Training Track
  • Change Management Track
  • Step 10
  • Drive Continuous Improvement
  • Chapter Summary
  • What You Have Achieved
  • Background
  • Step 2
  • Establish the Foundation
  • Step 3
  • Business Process Management
  • Draw the Process Map
  • Step 4
  • Estimate Time and Cost
  • 1.
  • List Process Activities and Process Time
  • 2.
  • Identify Volume
  • 3.
  • Determine FTE Formula
  • 4.
  • Case Study 1: Training and Development
  • Determine Employee Costs
  • Step 5
  • Verify the Process Map
  • Step 6
  • Apply Improvement Techniques
  • Step 7
  • Create Internal Controls, Tools, and Metrics
  • Step 8
  • Test and Rework
  • Step 9
  • Case Study 2: Recruitment Process in Hong Kong
  • Implement Change
  • Step 10
  • Drive Continuous Improvement
  • Chapter Summary
  • What You Have Achieved
  • Can You Do It?
  • Chapter Summary
  • The Process Inventory
  • Process Prioritization
  • Developing Criteria
  • Determining Scale
  • Applying Weighting
  • Chapter Summary: Step 1
  • Time Estimate
  • Build the Business Process Inventory
  • Sponsor Meeting
  • The Journey
  • Establish Categories, Criteria, Scale, Weighting
  • Complete the Process Prioritization Table
  • A Second Sponsor Meeting
  • What You Have Achieved
  • Knowledge Check
  • The Eight Sections of the Scope Definition Document
  • Section 1
  • Process Name
  • Section 2
  • Process Owner
  • The Ten Simple Steps to Business Process Improvement
  • Section 3
  • Description
  • Section 4
  • Scope
  • Section 5
  • Process Responsibilities
  • Section 6
  • Client and Client Needs
  • Section 7
  • Key Stakeholders and Interests
  • Step 1
  • Section 8
  • Measurements of Success
  • Chapter Summary: Step 2
  • Time Estimate
  • First Project Team Meeting
  • Sponsor Meeting
  • What You Have Achieved
  • Knowledge Check
  • Process Map Overview
  • Drawing the Process Map
  • Develop the Process Inventory
  • Box 1
  • Box 2
  • Box 3
  • Boxes 4-8
  • The Cross-Functional Process Map
  • Continuing the Work from Meeting to Meeting
  • Documenting the Process
  • Process Mapping Tools
  • Microsoft Visio
  • SmartDraw
  • Step 2
  • Chapter Summary: Step 3
  • Time Estimate
  • Second Project Team Meeting
  • Postmeeting Work
  • Follow-on Project Team Meetings
  • What You Have Achieved
  • Knowledge Check
  • Business Process Timing
  • Process Time
  • Cycle Time
  • Establish the Foundation
  • Process Cost
  • People Costs
  • Tool Costs
  • Overhead Costs
  • Putting It All Together
  • Alternative Cuts of the Data
  • Analyzing the Cost Estimate Columns
  • Verify the Process Map
  • Process Workers
  • Stakeholders
Control code
ocn905970087
Dimensions
24 cm
Edition
Second edition.
Extent
xiv, 370 pages
Isbn
9780814436615
Lccn
2015008792
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)905970087
Label
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability, Susan Page
Publication
Note
Earlier edition: 2010
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Contents
  • Step 3
  • Sponsor
  • Chapter Summary: Steps 4-5
  • Time Estimate
  • Project Team Meeting
  • Postmeeting Work
  • Sponsor Meeting
  • Verify the Process Map
  • Postvalidation Work
  • What You Have Achieved
  • Knowledge Check
  • Draw the Process Map
  • Eliminate Bureaucracy
  • Value Added
  • Eliminate Duplication
  • Simplification
  • Reduce Cycle Time
  • Automation
  • Impact Analysis
  • Chapter Summary: Step 6
  • Time Estimate
  • Project Team Meeting
  • Step 4
  • Postmeeting Work
  • What You Have Achieved
  • Knowledge Check
  • Internal Controls
  • Tools
  • Job Aids
  • Custom Email Forms
  • Excel Tools
  • Metrics
  • Chapter Summary: Step 7
  • Estimate Time and Cost
  • Time Estimate
  • Project Team Meeting
  • Postmeeting Work
  • Project Team Meeting
  • What You Have Achieved
  • Knowledge Check
  • The Five Steps in Testing the Business Process
  • Step 1
  • Create the Test Plan
  • Step 2
  • Step 5
  • Develop Test Sets
  • Step 3
  • Implement the Test Plan
  • Step 4
  • Summarize Feedback and Rework
  • Step 5
  • Retest
  • Chapter Summary: Step 8
  • Time Estimate
  • Create the Test Plan
  • Verify the Process Map
  • Create Test Sets, Gain Resource Approval, Develop Feedback Tool
  • Implement the Test Plan and Rework
  • What You Have Achieved
  • Knowledge Check
  • The Implementation Plan
  • Overview of the Three Phases of the Implementation Plan
  • The Design Phase
  • The Development Phase
  • The Implementation Phase
  • The Four Tracks in the Implementation Phase
  • Step 6
  • Change Management Track
  • Testing Track
  • Communications Track (Communication Plan)
  • Training Track (Training Plan)
  • Chapter Summary: Step 9
  • Time Estimate
  • Develop the Implementation Plan
  • Refine the Impact Analysis
  • Develop the Communication Plan
  • Develop the Training Plan
  • Apply Improvement Techniques
  • Gain Sponsor Buy-In
  • What You Have Achieved
  • Knowledge Check
  • The Continuous Improvement Cycle
  • Evaluate
  • Test
  • Assess
  • Execute
  • Continuous Improvement Plan
  • Chapter Summary: Step 10
  • Step 7
  • Time Estimate
  • Develop the Continuous Improvement Plan and Schedule
  • Gain Sponsor Buy-in
  • Test, Assess, Execute
  • What You Have Achieved
  • Knowledge Check
  • The Six Sections of the Executive Summary
  • Section 1
  • Project Focus
  • Section 2
  • Create Internal Controls, Tools, and Metrics
  • Goals
  • Section 3
  • Summary
  • Section 4
  • Key Findings
  • Section 5
  • Deliverables
  • Section 6
  • Appendix
  • Chapter Summary
  • Machine generated contents note:
  • Step 8
  • Time Estimate
  • Create Analytical Tables
  • Write the Executive Summary
  • What You Have Achieved
  • Business Process Management
  • Business Process Modeling (BPM)
  • Business Process Model and Notation (BPMN)
  • Gateways
  • Pools
  • Swim Lanes
  • Test and Rework
  • Events
  • Activity
  • Loops
  • Flow Lines
  • Software Products
  • IBM Blueworks Live
  • iGrafx Flowcharter
  • Promapp
  • Other Process Improvement Techniques
  • TQM (Total Quality Management), Continuous Improvement, and Kaizen
  • Step 9
  • Hoshin Kanri
  • Reengineering
  • Six Sigma
  • Lean
  • Lean Six Sigma
  • Chapter Summary
  • What You Have Achieved
  • Background
  • Step 1
  • Develop the Process Inventory
  • Implement the Change
  • Step 2
  • Establish the Foundation
  • Step 3
  • Draw the Process Map
  • Step 4
  • Estimate Time and Cost
  • pt. 1
  • List Process Activities and Process Time
  • pt. 2
  • Identify Annual Volume
  • Step 10
  • pt. 3
  • Determine the FTE Formula
  • pt. 4
  • Determine Employee Costs
  • Step 5
  • Verify the Process Map
  • Step 6
  • Apply Improvement Techniques
  • Benchmarking
  • A New Approach
  • Drive Continuous Improvement
  • Step 7
  • Create Internal Controls, Tools, and Metrics
  • Internal Controls
  • Tools
  • Metrics
  • Step 8
  • Test and Rework
  • Step 9
  • Implement Change
  • Communication Track
  • The Executive Summary
  • Training Track
  • Change Management Track
  • Step 10
  • Drive Continuous Improvement
  • Chapter Summary
  • What You Have Achieved
  • Background
  • Step 2
  • Establish the Foundation
  • Step 3
  • Business Process Management
  • Draw the Process Map
  • Step 4
  • Estimate Time and Cost
  • 1.
  • List Process Activities and Process Time
  • 2.
  • Identify Volume
  • 3.
  • Determine FTE Formula
  • 4.
  • Case Study 1: Training and Development
  • Determine Employee Costs
  • Step 5
  • Verify the Process Map
  • Step 6
  • Apply Improvement Techniques
  • Step 7
  • Create Internal Controls, Tools, and Metrics
  • Step 8
  • Test and Rework
  • Step 9
  • Case Study 2: Recruitment Process in Hong Kong
  • Implement Change
  • Step 10
  • Drive Continuous Improvement
  • Chapter Summary
  • What You Have Achieved
  • Can You Do It?
  • Chapter Summary
  • The Process Inventory
  • Process Prioritization
  • Developing Criteria
  • Determining Scale
  • Applying Weighting
  • Chapter Summary: Step 1
  • Time Estimate
  • Build the Business Process Inventory
  • Sponsor Meeting
  • The Journey
  • Establish Categories, Criteria, Scale, Weighting
  • Complete the Process Prioritization Table
  • A Second Sponsor Meeting
  • What You Have Achieved
  • Knowledge Check
  • The Eight Sections of the Scope Definition Document
  • Section 1
  • Process Name
  • Section 2
  • Process Owner
  • The Ten Simple Steps to Business Process Improvement
  • Section 3
  • Description
  • Section 4
  • Scope
  • Section 5
  • Process Responsibilities
  • Section 6
  • Client and Client Needs
  • Section 7
  • Key Stakeholders and Interests
  • Step 1
  • Section 8
  • Measurements of Success
  • Chapter Summary: Step 2
  • Time Estimate
  • First Project Team Meeting
  • Sponsor Meeting
  • What You Have Achieved
  • Knowledge Check
  • Process Map Overview
  • Drawing the Process Map
  • Develop the Process Inventory
  • Box 1
  • Box 2
  • Box 3
  • Boxes 4-8
  • The Cross-Functional Process Map
  • Continuing the Work from Meeting to Meeting
  • Documenting the Process
  • Process Mapping Tools
  • Microsoft Visio
  • SmartDraw
  • Step 2
  • Chapter Summary: Step 3
  • Time Estimate
  • Second Project Team Meeting
  • Postmeeting Work
  • Follow-on Project Team Meetings
  • What You Have Achieved
  • Knowledge Check
  • Business Process Timing
  • Process Time
  • Cycle Time
  • Establish the Foundation
  • Process Cost
  • People Costs
  • Tool Costs
  • Overhead Costs
  • Putting It All Together
  • Alternative Cuts of the Data
  • Analyzing the Cost Estimate Columns
  • Verify the Process Map
  • Process Workers
  • Stakeholders
Control code
ocn905970087
Dimensions
24 cm
Edition
Second edition.
Extent
xiv, 370 pages
Isbn
9780814436615
Lccn
2015008792
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
(OCoLC)905970087

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